Privacy Policy

8810931 Canada Inc. (“Croogloo” “we” “our” “us”) is committed to protecting the privacy of individuals who visit our website, and individuals who are authorized users of the Services (as defined below). We are providing this privacy policy (“Privacy Policy”) to help you understand how we collect and use information, including personally identifiable information that you may provide to us or that we may obtain as a result of your use of this website, www.croogloo.com, including any subdomains thereof (the “Website”) or through the services we provide (the “Services” or “Service”), as well as your choices regarding use, access and correction of Personal Information.

Personally, identifiable information, (“Personal Information”), is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Croogloo collects both Personal Information and non-personal information (in each case as further described below). For the purposes of this Privacy Policy, “Information” refers to both Personal Information as well as other types of non-personal information we may collect. When we combine Personal Information with non-personal information, we treat all of the combined information as Personal Information.

By using the Website (as clearly described on the Website) and the Services you consent to our collection and use of your Personal Information as described herein, and consistent with applicable data protection laws.

For the avoidance of doubt, this Privacy Policy also applies to any access to the Website and/or Services via a mobile application. All use of “Website” and “Services” as used herein should be read to include any such mobile applications.

The Information that we collect about you is controlled by 8810931 Canada Inc., which is headquartered in Montreal, Canada.

A – INFORMATION COLLECTED

Depending on how you use our Website and Services, we may collect, use, share and secure different kinds of Information. The types of Personal Information we collect, with your consent, are detailed below.

What information do we collect?

We collect information you choose to provide to us. The Personal Information that you provide directly to us will be apparent from the context in which you provide the data.

When you browse our Website or use the Services, we receive Information that helps us learn about your browser and operating system. This may include such data as your IP address and domain name, the pages you visit on the site, date and time of your visit, the files you download, the URLs from the websites you visit before and after navigating to the Website, your software and hardware attributes, your general geographic location and certain cookie information (see below).

There are ways to control your browser settings to indicate when we have set a cookie in your browser, and you have the ability to control our use of cookies and third-party analytics with respect to your use of Website. Please note that disabling certain cookies may prevent the Website from functioning properly. Your device may also have controls that determine the information collected. Browser and operating system information, if provided by you, helps us analyze trends in the aggregate and improve and administer our Website. If you consent to our use of cookies and third-party analytics, this Information may include your IP address, device ID, your location, browser type, the pages you viewed, your searches, your operating system, and date/time stamps associated with your usage.

Due to Internet communication standards, when you visit the Website, we automatically receive the URL of the website from which you came and the website to which you go when you leave our website. Please note you have the ability to control our use of cookies and third-party analytics with respect to your use of Website.

Any other Information you consent to provide on our Website will also be stored. For example, if you join our email list, your name and email address will be stored, and if you register on our Website, we will use the Information you provided on our Website in order to contact you regarding the Services.

Only if you use a credit card to pay for Services on our Website, and consent to providing your credit card information in order to process such transaction, a third-party (Stripe) will collect payment information from you.

We also may partner with certain third parties to collect, analyze, and use some of the personal and non-personal Information described in this section. For example, we may allow third-parties to set cookies on the Website or in email communications from us. This Information may be used for a variety of purposes, including online behavioral advertising. Please note that you have the ability to control our use of cookies and third-party analytics on our Website or with our Services.

Use of the Service by our Customers

If a business customer of ours with which you are associated (a “customer”) signs up to use our Services, we may receive Personal Information about you in connection with our provision of our Services to the customer. To the extent that we process that Personal Information solely in order to provide our Services to the customer, under the General Data Protection Act (the “GDPR”) to the extent applicable, we will acts as a processor on behalf of the customer in respect to that Personal Information; this Privacy Policy will not apply to the processing of that Personal Information and the customer will act as a controller in respect of that Personal Information and is responsible for obtaining all necessary consents and providing you with all requisite information as required by applicable law. To the extent we process your Personal Information for any other lawful business purpose of ours, under GDPR, to the extent applicable, we will act as a controller of such Personal Information and this Privacy Policy will apply to the processing of such Personal Information. For clarification but not limitation, information we process for our legitimate business purposes, such as product development, sales and marketing, is not processed solely on behalf of the customer.

For clarification, our customers use the Service to help organize their own data related to production projects. We do not control the content or type of content that our customers may choose to use with the Service, except as set forth in our license agreement with that customer. The information use with our Service and provided by a customer belongs to the customer and is used, disclosed and protected by them according to their privacy policy, not this Privacy Policy. We process information provided by our customers as directed by each customer, and in accordance with our agreement with the particular customer. We store Information on the servers of our service providers, but we do not control management of the data by our customers. If you use our Services, we will not use your Production Company/Customer Data except as set forth in our licensing agreement with you.

B – WHAT DO WE DO WITH YOUR INFORMATION?

We use Information we collect to help our Services create a better experience for you. Collecting Information about how you use Services helps us provide you with better service, including understanding which features are the most interesting to you, so that we are able to improve them.

We use your Information to create your account, to respond to your questions or requests concerning the Website or the Services offered by Croogloo, to provide you Services you have ordered, to communicate with you about Service you have purchased, to improve and support our Website and Services, to market our Services and offer you additional Services, to bill you, to fulfill the terms of any agreement you have with us, to fulfill your requests for our Services or otherwise complete a transaction that you initiate, to send you information about our Services, to improve your user experience and the quality of our products and services. We also use the Information to the extent necessary to enforce our Website and Services terms of service and to prevent imminent harm to persons or property and to comply with legal and/or regulatory requirements. Certain Information may be used for anti-fraud and anti-theft purposes. We will use your Information to send out important notices, confirmations, and similar operational communications.

We use the non-personal Information that we collect for such purposes as: counting and recognizing  visitors to the Website; analyzing how visitors use the Website and various Website features; improving the Website and enhancing users’ experiences with the Website and Services; creating new products and Services or improving our existing Services; enabling additional website analytics and research concerning the Website; and managing our business, and to comply with legal and/or regulatory requirements. Croogloo may link non-personal information gathered using cookies and web beacons with Personal Information, but in such event, Croogloo will treat the combined information as Personal Information.

We may send you emails about our Services and other updates, promotions and Croogloo advertisements, and other topics that are likely of interest to you if you consent to the provision of this type of material by registering on our Website or signing up for a mailing list. Although we hope you will find our promotional emails of interest, you may opt-out of receiving them.

We may link non-personal Information gathered using cookies with Personal Information, but we will treat the combined information as Personal Information. We may combine Personal Information collected through the Website and/or the Services with other Information that we or third parties collect about you in other contexts, such as our communications with you via email or phone, or your customer service records. We use this linked Information for internal use any linked Information for our own advertising and marketing purposes, we do so only after it has been converted to anonymized or aggregated form.

From time to time, Croogloo may also share anonymized and aggregated information about the Website and Services, such as by publishing a report. With respect to the Services, more information on this is contained in our agreement with our customers.

How long do we keep your information?

How long we keep Information depends on the type of Information:

  • We retain Personal Information where we have an ongoing legitimate business need to do so. We will stop using the Personal Information when we no longer have a legitimate business need to do so. If you request that we remove your Personal Information at an earlier date in accordance with this Privacy Policy we will do so provided we do not have a separate legal obligation to keep it.
  • If you have consented to receiving marketing communications from us, we will retain your Personal Information for a reasonable period of time from the date you last provided consent, unless you request that we remove it.
  • If we receive Information derived from cookies or other tracking technologies, we will retain that Information for a reasonable period of time from the date it was collected.

At the conclusion of our use of data, we will either delete or anonymize your Information or, if that is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

If you provide information to a customer of ours as part of their use of Service, that customer decides how long to retain that Personal Information. If the customer terminates their access to our Service, they may receive access to Personal Information stored within the Service pursuant to our agreement with them.

Security

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

To protect your personal Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Unfortunately, even with these measures, we cannot guarantee the security of Personal Information. BY using our Website and Services, you acknowledge and agree that we make no such guarantee.

C – CONSENT, DATA CORRECTION AND REMOVAL

Croogloo acknowledges that individuals have the right to access the Personal Information that we maintain about them.

How do you get my consent?

You provide your consent to our using Information in accordance with this Privacy Policy by clicking “I accept”, “yes”, or similar, on our website when asked if you agree to our Privacy Policy or providing any Information to us via the Website where you consent to provide such Information in accordance with this Privacy Policy.

How do I modify Information or withdraw my consent for Personal Information collected via the Website?

You may ask to be removed from our email list by emailing us here: support@croogloo.com

What if I have questions about consent or your use of my Information?

If you have questions at any time regarding the continued collection, use, storage, or disclosure of your Information, or if you would like to correct, amend, or delete inaccurate data, you may contact us at support@croogloo.com

Prior Consent

Where the processing of your Personal Information is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.

D – HOW DO WE SHARE PERSONAL AND NON-PERSONAL INFORMATION WITH THIRD PARTIES?

We share information with other parties for a variety of purposes, as described below:

Third-Party Service Providers

We use third-party service providers to help us manage and improve the Website and our Services. We may share Information with our contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use Information only as necessary to provide the requested services to us.

Services may integrate certain third-party plug-ins. We partner with certain third parties to collect the non-personal Information and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons and they may set and access cookies on your computer or other device. Even if you do not click on these plug-ins, they may collect information about you. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. These plug-ins are governed by the privacy policy of the company providing them (and not this policy), so we advise you to read their privacy statements.

You may request information about service providers at any time. If you would like Croogloo to stop providing your Personal Information to any service provider, please contact us at support@croogloo.com

Google Analytics

In particular, the Website and Services uses Google Analytics to help collect and analyze certain information for the purposes discussed above. Google Analytics may set and/or access a cookie and/or web beacon.

Third-party payment processor – Stripe

We use a third-party payment processor to process credit card payments made to us. In connection with the processing of such payments, we do not retain any Personal Information or financial information such as credit card numbers. Rather, all such information is provided to our third-party processor.

If you use a credit card to pay for Services on our Website, the credit card payment processing services are provided by Stripe Inc. (“Stripe”) and are subject to Stripe Terms of Service https://stripe.com/us/legal and the Stripe Privacy Policy located here https://stripe.com/us/privacy. By using the credit card processing services, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition to our enabling credit card payment processing services through Stripe, you agree to provide us accurate and complete information about you, and you authorize us to share any such information with Stripe, as well as transaction information related to your use of the payment processing services provided by Stripe.

We are not responsible for the performance of any third-party credit card processing or third-party payment services.

Legal Purposes

We may be legally required to disclose your information if we believe it is reasonably necessary, in our sole discretion, in order to (i) comply with legal process or other legal requirements of any governmental authority, (ii) potentially mitigate our liability in an actual or potential lawsuit, (iii) establish, protect or exercise our legal rights or protect or defend our property, (iv) protect the legal rights of property of others, (v) protect the safety of our customers, users, employees or others, (vi) facilitate the financing, securitization, insuring, sale assignment, bankruptcy, or other disposal of all or part of our business assets.

Links

Our Website and Services may contain links to third party website, when you click on these links, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. This Privacy Policy only governs information collected on the Website and from the Services, or that may be provided to us by a third party pursuant to this privacy policy.

Social Media

The Website links to third-party websites that incorporate comment and social media features. The Website also contains a Facebook “like” button and a Twitter “follow” button. If you choose to use these features, you may disclose your Information not just to those third-party websites and services, but also to their users and the public more generally. Because these third-party websites and services are not operated by Croogloo, Croogloo is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy.

Mobile Applications

With your consent, mobile applications may provide us with information related to your use of the mobile application services, information regarding your computer systems, and information regarding your interaction with mobile applications, which we may use to provide and improve the mobile application Services.

E – COOKIES AND WEB BEACONS

With your consent, we use cookies to collect website navigational information so that our Website can remember you and provide you with the information you are most likely to need. Website navigational information includes standard information from your web browser, your IP address, and the action you take on our Website. We also use information gained through cookies to compile statistical information about use of our Website and Services, such as the time users spend at the site and the pages they visit most often. Those statistics do not include Personal Information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

The Website or emails you receive from Croogloo may use an application known as a “web beacon”. A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal information. For example, it allows an email sender to determine whether a user has opened a particular email.

If you would like more information about what cookies and web beacons we use and how they are used, please contact us at: support@croogloo.com

F – SPECIAL NOTICE TO INTERNATIONAL VISITORS AND CUSTOMERS

Although many of our sites can be viewed internationally, many of our systems are currently based in Canada. There, please note that all Information may be processed by us in Canada for the purposes described in this Privacy Policy. Croogloo may also subcontract the processing of Information to, or otherwise share information with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence.

By clicking “I accept”, “yes”, or similar when asked if you agree to our Privacy Policy or providing any Information to us via the Website where you consent to provide such Information in accordance with this Privacy Policy, you expressly consent to such transfer and processing.

Information about how and when we process your personal information

  • We process your Personal Information with your consent when you register on our Website; and when you agree to receive online direct marketing from us.
  • We process your Personal Information as required by applicable law. Applicable law may require us to process your information: for tax purposes, to prevent/detect fraud, and in disclosures to law enforcement and other regulatory or government agencies as required by law.
  • We also process your Personal Information when it is in our legitimate interest to do so, and the legitimate interest is not overridden by your data protection rights. Here are some examples of our legitimate business interests:
    • Developing and maintaining relations with our customers and partners;
    • Understanding how our customers use our Services and the website;
    • Improving our Services;
    • Understanding and responding to customer feedback;
    • Researching and analyzing the Services our customers want;
    • Securing our business and services

When we ask you to supply us with Personal Information you will see whether the information we are asking for: (i) must be supplied so that we can provide Services, (ii) must be supplied because it is required by law, or (iii) is optional, and if optional, what happens if you do not provide the information, you will not be added to our email list.

Where applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, we use the following mechanisms” EU Standard Contractual Clauses with a data recipient outside the EEA (as permitted under GDPR), we will ask for your consent or we will rely on the Privacy Shield.

EU-US and SWISS-US Privacy Shield Frameworks

Croogloo complies with the EU-US Privacy Shield Framework and the SWISS-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield. Croogloo has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern.

Before submitting information to the Website or Services, please review this Privacy Policy carefully. By using or accessing the Website or Services, and/or communicating with Croogloo by email, mail, or telephone you are accepting the practices described in this privacy Policy. You are responsible for submitting accurate information to the Website. If you prefer that we not collect your Personal Information, please do not provide it to us. When you submit your personal and other information on the Website, you hereby consent to the collection, use and disclosure of such information as set forth in the Privacy Policy.

We acknowledge that you have a right to access your Personal Information. We have no direct relationship with individuals whose Personal Information is processed as a result of a customer inputting content or data related to some who is not a user of our Service into our Service. Please note that if the data is provided by a customer for use with our Service, that customer controls the data and is responsible for correcting, deleting, or updating the Information they use with the Service. If you make a request to us to remove this data, we will notify our customer, and also respond to you. Please also contact the customer directly, yourself. Please note that we are not responsible for how our customers use the data they store within the Service.

In certain situations, we may be required to disclose personal data in response to lawful request by public authorities, including to meet national security or law enforcement requirements.

Croogloo’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third-party described in the Privacy Shield Principles. In particular, Croogloo remains liable under the Privacy Shield Principles if the third-party agents that it retains to process transfer data on Croogloo’s behalf process such personal data in a manner inconsistent with the Privacy Shield Principles, unless Croogloo can prove that it is not responsible for the event giving rise to the damage.

In compliance with the EU-US Privacy Shield Principles, Croogloo commits to resolve complaints about your privacy and our collection or use of your Personal Information. EU individuals with inquiries or complaints regarding this Privacy Policy should contact us at support@croogloo.com.

Your rights and contact information

You have the right to:

  • Ask us for a copy of your Personal Information
  • Correct Personal Information, erase Personal Information or transfer it to other organizations at your request
  • Object to some processing and, where we have asked for your consent to process your personal information, to withdraw this consent.
  • Object to some processing where we have a legitimate interest in processing
  • To restrict processing in certain circumstances

G – MODIFICATIONS AND CONTACT US

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If we make changes to this privacy policy that materially change the way we use your previously collected personal information, we will communicate with you via email, a prominent posting on the Website and in our Services, each of which shall prompt you to accept the new privacy policy with a check box or an “I accept” button.

Contact Us

If you would like to: access, correct, amend or delete any Personal Information we have about you, register a complaint, or simply want more information, contact us at support@croogloo.com.